Shipping policy

At Luxrias, we work hard to process and deliver your order as quickly as possible. Our products may be shipped from our own warehouse or from trusted fulfillment partners depending on product availability and delivery location.

Order Processing Time

Orders are usually processed within 1–5 business days after payment is confirmed.

Processing time may be slightly longer during high-demand periods, holidays, or if an item requires additional quality checking before shipment.

Shipping Time

Estimated delivery time is usually:

United States: 7–20 business days
United Kingdom / Europe: 7–25 business days
Australia / Canada: 10–25 business days
Other International Locations: 10–30 business days

Delivery times are estimates only and may vary depending on courier service, customs clearance, weather, public holidays, or other unexpected delays.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Please allow 2–5 business days for tracking details to update after shipment.

Multiple Packages

If your order contains multiple items, they may be shipped separately from different warehouses. This means you may receive more than one package at different times.

Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If you notice an address mistake, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the shipping address.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, taxes, or other charges depending on your country’s regulations. These charges are the customer’s responsibility and are not included in the product price or shipping cost.

Delayed or Lost Orders

If your order is delayed, please contact us and we will help check the status with our shipping partner.

If a package is confirmed lost by the courier, we may offer a replacement or refund after investigation.

Order Not Received

If your tracking shows that the order was delivered but you did not receive it, please first check with your local courier, neighbors, building reception, or mailbox area.

If you still cannot locate your package, contact us and we will do our best to assist you.