FAQ

How long does shipping take?

Estimated delivery time is usually 7–20 business days, depending on your location and courier service.

How long does order processing take?

Orders are usually processed within 1–5 business days after payment is confirmed.

Will I receive tracking information?

Yes. Once your order is shipped, tracking information will be sent by email when available.

Can I cancel my order?

You can request cancellation before the order is processed or shipped. Once shipped, cancellation may not be possible.

Can I return my item?

You may request a return within 14 days of receiving your order. Items must be unused, unopened, and in original packaging.

What if my item is damaged or wrong?

Please contact us with your order number and clear photos. We will review and help you with a replacement or refund where applicable.

How can I contact Luxrias?

Email: support@luxrias.store
Website: luxrias.store